Hair Care Canada Help and Contact

Your source for the finest in professional and authentic hair care products.

Frequently Asked Questions: https://www.haircarecanada.ca/pages/faqs

Return/Refund Policy & Instructions: https://www.haircarecanada.ca/policies/refund-policy
Shipping Policy: https://www.haircarecanada.ca/policies/shipping-policy

Order Status & Tracking:

When your shipping label was created, you’ll will have received an email from us that contained your tracking number. If you can’t find it in your inbox, be sure to check your spam folder too! Search your inbox for email from support@haircarecanada.ca

To view order status/track your order, just enter your tracking number on the applicable carrier’s website:

Canada Post Tracking: https://www.canadapost-postescanada.ca/track-reperage/en#/home
Purolator Tracking: https://www.purolator.com/en/shipping/tracker

If your parcel seems to be missing, you can file a claim with the carrier. Please speak directly to an agent, as using the virtual assistant may not provide you with the correct information and could result in a repetitive cycle. Once you’ve spoken with an agent and filed the claim, simply email us the carrier's support or case reference number, and we’ll assist in finalizing the claim!

Note: If Hair Care Canada initiates the claim, it may take up to 15 business days for resolution, as the carrier must confirm the issue with you before proceeding. However, if you initiate the claim and provide us with the case number assigned by the carrier, we can typically resolve the issue within 5 business days.

Canada Post Claims: https://www.canadapost-postescanada.ca/cpc/en/support.page#panel2-1 or call 1-866-607-6301
Purolator Claims: https://www.purolator.com/en/resources-support/contact-us or call 1-888 744-7123

Damaged Deliveries:

If your order arrives damaged, we’re very sorry to hear this! Please take photos of the damage, including the shipping box, label, packaging materials, and the damaged product. Then email us the details and photos at support@haircarecanada.ca, and we’ll help you get things sorted.

If these links don’t answer your question, feel free to send us an email at support@haircarecanada.ca. We’ll get back to you within 48 hours!

Thanks so much for your patience – we really appreciate you being part of the Hair Care Canada family. 

Warm regards,
The Hair Care Canada Support Team

Still need help? Simply fill out the online contact form below.