Contact Canada Post to initiate an investigation via this link: Canada Post missing package
Do not use the virtual assistant as the automated response always says Hair Care Canada must start a claim. Speak with a Canada Post customer care rep, or complete the online request. Unfortunately Canada Post will not act on the claim until they have confirmation from the recipient (you) that the parcel was not received, verification of the tracking number, your contact info and ask their standard questions. They will then issue you a ticket number that Hair Care Canada Support will require from you to attach to your claim. We cannot proceed without this ticket number. Once Hair Care Canada has your ticket number, files our claim, and the verdict from Canada Posts investigation is received we can release the replacement.
Damaged delivery: The receiver must provide evidence of damage in the form of pictures emailed to the sender immediately after the order was recieved. Include pictures of the shipping box damage and label, packaging materials, and damage to product. Please provide details of what was damaged specifically. Email all required information and pictures to firstname.lastname@example.org
Yes. Shipping costs will apply depending on your delivery location and will be added at checkout.
It depends on where you are. Our carriers state 2-7 business days delivery within Canada. International deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Canada Post is our primary carrier as they are the most cost effective versus all courier companies we have recieved quoted prices from.
We always aim to ensure our customers love the products we sell, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Also visit our policies found in the main menu or page footer for detailed instructions. Return/refund policy found here: Returns - Refunds
Yes. We procure our products from licenced beauty supply wholesalers who service the professional beauty salon industry in Canada. All our products are brand new as well as authentic.
If we are offering discount codes they will appear on the home page pop up window. Otherwise discounts are displayed by product that may have a promotional discount in place directly in that product window on our site.
How do I get free shipping?
Hair Care Canada is a small, family run, Canadian owned and operated business that specializes exclusively in providing contactless shopping, procurement, and delivery of leading top brand, luxury professional hair care products to Canadians.
We are deeply committed to helping our fellow citizens find the top performing hair care products in the industry, and deliver them quickly to our valued customers.
We procure our products from licenced beauty supply wholesalers who service the professional beauty salon industry in Canada. All our products are brand new as well as authentic. Hair Care Canada is an authorized ecommerce seller of professional hair care products used in the professional hair salon industry by professional stylists.
Hair Care Canada is a division of Salon Scissorworks & Hair Care Canada, 10421 Bonaventure Drive S.E. Calgary Alberta T2J 6Y2
We do not. We are strictly an e-commerce retail store.