PART 2 – Products, Orders, Pricing, Payment, Shipping & Returns

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13. Products and Availability

Hair Care Canada specializes in authentic professional salon hair care products sourced through authorized Canadian distributors.

All products are subject to availability. We reserve the right to discontinue products, limit quantities, substitute discontinued items where appropriate and agreed upon, or modify product offerings without prior notice.

We do not guarantee that every product displayed on our website will always be available for purchase.

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14. Product Information

Hair Care Canada makes reasonable efforts to ensure that product descriptions, ingredients, directions, sizes, pricing, specifications, photographs, and other information are accurate.

However, manufacturers may change:

• formulations;
• ingredients;
• packaging;
• bottle designs;
• labels;
• product names;
• sizes;
• instructions; or
• marketing materials

without prior notice.

Accordingly, Hair Care Canada cannot guarantee that website information will always reflect the manufacturer's most current product information.

Customers should always review the product packaging received before use, particularly where allergies or sensitivities exist.

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15. Professional Hair Care Products

Hair Care Canada sells professional salon products intended for individual hair types, conditions, and desired results.

Individual results will vary based upon numerous factors including:

• hair type;
• hair condition;
• previous chemical services;
• colouring history;
• environmental conditions;
• application technique;
• frequency of use;
• concurrent use of other products; and
• individual biological differences.

Hair Care Canada does not guarantee specific cosmetic, aesthetic, or performance outcomes.

Product recommendations provided by Hair Care Canada are offered for general educational purposes only and should not be interpreted as guarantees of individual results.

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16. Product Images

We make reasonable efforts to display product colours, packaging, sizes, and images as accurately as possible.

However:

• monitor settings;
• mobile devices;
• browser differences;
• lighting conditions;
• manufacturer packaging updates; and
• photography limitations

may result in differences between images displayed on our website and the products received.

Such differences do not constitute product defects.

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17. Pricing

All prices are displayed in Canadian Dollars (CAD) unless otherwise stated.

Applicable taxes and shipping charges are calculated during checkout.

Prices may change without prior notice.

Hair Care Canada is not obligated to honour previous prices, expired promotions, or pricing displayed in error.

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18. Pricing Errors

Although we make every effort to ensure pricing accuracy, occasional pricing, promotional, inventory, tax, shipping, or website errors may occur.

Hair Care Canada reserves the right to:

• correct pricing errors;
• cancel affected orders;
• refuse orders submitted using incorrect pricing;
• limit quantities purchased;
• modify promotions; and
• issue appropriate refunds where payment has already been processed.

Customers acknowledge that obvious pricing errors do not create a binding contract for sale.

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19. Promotions and Discount Codes

Promotional offers, discount codes, coupons, gift-with-purchase offers, loyalty rewards, and other promotional incentives are subject to change or cancellation without notice.

Unless expressly stated otherwise:

• promotions cannot be combined;
• promotional discounts have no cash value;
• expired promotions cannot be honoured;
• promotions apply only while supplies last.

Hair Care Canada reserves the right to refuse promotional discounts where misuse, fraud, or abuse is reasonably suspected.

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20. Order Acceptance

Receipt of an order confirmation or payment confirmation does not constitute acceptance of your order.

Hair Care Canada reserves the right to:

• verify payment information;
• verify customer identity;
• verify shipping information;
• verify inventory availability;
• refuse or cancel orders before shipment.

Orders may be cancelled where:

• inventory becomes unavailable;
• payment authorization fails;
• fraud is suspected;
• shipping restrictions apply;
• pricing errors occur;
• manufacturer restrictions apply;
• customer information cannot be verified; or
• fulfilment is otherwise impractical.

Where payment has already been collected, an appropriate refund will be issued.

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21. Payment

Payments are securely processed through Shopify Payments and other approved payment providers.

Hair Care Canada does not retain complete credit card numbers.

By submitting payment information you represent that:

• you are authorized to use the payment method;
• all billing information is accurate;
• sufficient funds are available;
• you authorize Hair Care Canada to charge the purchase amount together with applicable taxes, shipping charges, and authorized adjustments.

Orders remain the property of Hair Care Canada until payment has been successfully processed.

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22. Billing Accuracy

Customers are responsible for providing complete and accurate:

• billing information;
• shipping information;
• telephone numbers;
• email addresses; and
• payment details.

Hair Care Canada is not responsible for delays, failed deliveries, returned shipments, or additional costs resulting from inaccurate customer information.

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23. Shipping

Shipping is governed by our separate Shipping Policy.

Delivery estimates are provided for informational purposes only and are not guaranteed unless expressly stated.

Delivery times may be affected by:

• weather;
• customs processing;
• carrier delays;
• holidays;
• labour disruptions;
• natural disasters;
• incorrect customer information; and
• circumstances beyond our reasonable control.

Risk of loss transfers to the customer upon delivery to the shipping address or delivery location designated by the carrier.

Customers are responsible for monitoring shipment tracking information and promptly retrieving delivered packages.

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24. Returns, Exchanges and Refunds

Returns, exchanges, refunds, damaged shipments, delayed deliveries, refused deliveries, product shortages, leakage claims, and shipping disputes are governed exclusively by our Returns, Exchanges & Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted that policy.

Hair Care Canada reserves the right to refuse refunds, exchanges, replacements, or credits where claims do not comply with the requirements of that policy.

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25. Order Cancellations

Orders may only be cancelled prior to shipment.

Once an order has entered fulfilment or has shipped, cancellations are no longer guaranteed and will instead be governed by our Returns, Exchanges & Refund Policy.

Where permitted, cancelled orders may be subject to administration fees, payment processing charges, shipping charges, or other applicable deductions.

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26. Fraud Prevention

Hair Care Canada actively monitors transactions for suspected fraud, policy abuse, and unauthorized activity.

We reserve the right to:

• request additional identity verification;
• verify payment information;
• verify shipping addresses;
• refuse service;
• cancel orders;
• limit quantities;
• suspend customer accounts;
• delay shipment pending verification;
• refuse refunds;
• recover unpaid balances;
• report suspected fraud to payment providers;
• report suspected criminal activity to law enforcement; and
• pursue legal remedies where appropriate.

Customers who intentionally retain products after receiving refunds, replacements, credits, or charge reversals remain responsible for payment of those products in accordance with our Returns, Exchanges & Refund Policy.

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27. Chargebacks

Customers agree to contact Hair Care Canada to allow a reasonable opportunity to resolve any payment dispute before initiating a chargeback with their financial institution.

Hair Care Canada reserves the right to dispute chargebacks where records demonstrate that products were shipped, delivered, or services were provided.

Where permitted by law, customers remain responsible for all outstanding balances associated with invalid or unsuccessful chargebacks.

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28. Taxes

Applicable federal, provincial, territorial, or other taxes will be charged in accordance with applicable law.

Customers are responsible for any duties, customs charges, brokerage fees, or import taxes applicable to shipments outside Canada.

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PART 3 – Website Use, Intellectual Property, Third-Party Services & Customer Content

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29. Intellectual Property

All content made available through the Hair Care Canada website, including but not limited to:

• product descriptions;
• educational articles;
• blog content;
• buying guides;
• FAQs;
• graphics;
• logos;
• trademarks;
• photographs;
• videos;
• website design;
• software;
• databases;
• icons;
• page layouts;
• source code;
• downloadable materials; and
• all other website content

is owned by or licensed to Hair Care Canada and is protected by Canadian and international copyright, trademark, and intellectual property laws.

Nothing contained within the Services transfers any ownership rights to you.

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30. Limited Licence

Hair Care Canada grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for personal, non-commercial shopping and informational purposes.

This licence does not permit you to:

• reproduce website content;
• copy product descriptions;
• republish articles;
• scrape data;
• create derivative works;
• redistribute website content;
• use website content for commercial purposes;
• train artificial intelligence models using our content;
• mirror or archive our website; or
• exploit any content without prior written permission.

Any unauthorized use immediately terminates this licence.

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31. Trademarks

Hair Care Canada, our logos, branding, graphics, slogans, website design, and other distinctive marks are protected by applicable trademark laws.

Manufacturer trademarks appearing on this website remain the property of their respective owners and are used only for identification of genuine products.

Nothing contained within the Services grants permission to use any trademark without written authorization.

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32. Copyright Infringement

Hair Care Canada respects the intellectual property rights of others.

If you believe any content appearing on our website infringes your copyright or other intellectual property rights, please contact us with sufficient information to investigate the matter.

We reserve the right to remove allegedly infringing content while an investigation is conducted.

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33. Customer Reviews and User Content

Customers may voluntarily submit:

• product reviews;
• ratings;
• testimonials;
• comments;
• questions;
• photographs;
• videos; or
• other content.

By submitting such content, you represent and warrant that:

• you own or control all rights necessary to submit the content;
• the content is truthful;
• the content does not infringe any third-party rights;
• the content is not defamatory, misleading, fraudulent, offensive, obscene, abusive, or unlawful.

You grant Hair Care Canada a perpetual, irrevocable, worldwide, royalty-free, transferable licence to use, reproduce, publish, modify, translate, distribute, display, and promote your submitted content in any media for business, marketing, educational, or promotional purposes.

No compensation is payable for submitted content.

Hair Care Canada reserves the right—but not the obligation—to edit, refuse, remove, or moderate submitted content at its sole discretion.

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34. Artificial Intelligence

Hair Care Canada may use artificial intelligence ("AI") technologies to assist with:

• customer service;
• product recommendations;
• website content;
• educational materials;
• search functionality;
• fraud detection;
• analytics;
• marketing;
• inventory management; and
• business operations.

AI-generated content is intended to assist customers and improve our Services.

While reasonable efforts are made to ensure accuracy, AI-generated information may contain inaccuracies or omissions and should not be relied upon as professional medical, dermatological, cosmetic, legal, or financial advice.

Customers should always rely on manufacturer directions and seek professional advice where appropriate.

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35. Educational Content

Hair Care Canada provides educational articles, blogs, buying guides, videos, FAQs, and other informational content solely for general educational purposes.

Nothing on this website constitutes:

• medical advice;
• dermatological advice;
• cosmetic treatment advice;
• professional salon consultation;
• diagnosis;
• treatment recommendations.

Customers should consult qualified healthcare or beauty professionals where appropriate.

Content Usage

Hair Care Canada's educational articles, buying guides, blog posts, product descriptions, FAQs, comparison charts, images, and other original content are created for the exclusive use of Hair Care Canada and its customers. Reproduction, republication, distribution, or use of this content for commercial purposes, including training artificial intelligence models or populating third-party websites, without prior written permission is prohibited.

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36. Third-Party Services

Our website may utilize services provided by third parties including:

• Shopify;
• payment providers;
• shipping carriers;
• fraud prevention services;
• analytics providers;
• advertising providers;
• search providers;
• customer communication platforms; and
• other technology providers.

Hair Care Canada does not control these third-party services and is not responsible for their availability, functionality, privacy practices, security, or performance.

Use of third-party services may also be governed by their respective terms and privacy policies.

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37. Third-Party Links

The Services may contain links to websites operated by third parties.

Hair Care Canada does not endorse or guarantee the accuracy, reliability, or security of third-party websites.

Accessing third-party websites is entirely at your own risk.

Hair Care Canada assumes no responsibility for any products, services, information, transactions, or damages arising from third-party websites.

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38. Website Availability

Hair Care Canada makes reasonable efforts to maintain uninterrupted access to the Services.

However, we do not guarantee that the website will always be available or operate without interruption.

Temporary interruptions may occur due to:

• maintenance;
• software updates;
• server failures;
• internet outages;
• cyber attacks;
• security incidents;
• telecommunications failures; or
• events beyond our reasonable control.

Hair Care Canada shall not be liable for temporary unavailability of the Services.

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39. Website Accuracy

Although we strive for accuracy, Hair Care Canada does not guarantee that all website content is complete, current, accurate, or free from typographical, pricing, technical, or factual errors.

Information may be corrected or updated without prior notice.

Hair Care Canada reserves the right to correct any errors at any time.

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40. Acceptable Use

You agree to use the Services responsibly and lawfully.

You must not engage in conduct that could:

• damage the website;
• interfere with other customers;
• compromise website security;
• impair website performance;
• disrupt business operations; or
• violate applicable laws.

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41. Prohibited Activities

Without limiting any other provision of these Terms, you agree not to:

• upload malicious software;
• distribute viruses or malware;
• attempt unauthorized access to our systems;
• scrape or harvest website data;
• bypass website security measures;
• reverse engineer website software;
• impersonate Hair Care Canada or another individual;
• use automated bots to place orders;
• manipulate reviews or ratings;
• submit false warranty or refund claims;
• abuse promotional offers;
• engage in payment fraud;
• interfere with website functionality;
• violate any applicable law.

Hair Care Canada reserves the right to investigate suspected violations and take any lawful action considered appropriate.

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42. Reservation of Rights

Hair Care Canada reserves all rights not expressly granted under these Terms.

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available to Hair Care Canada.

PART 4 – Disclaimers, Liability, Legal Terms & Contact Information

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43. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services, website, products, and all related content are provided on an "as is" and "as available" basis without warranties or guarantees of any kind, whether express, implied, statutory, or otherwise.

Hair Care Canada expressly disclaims all implied warranties, including but not limited to:

• merchantability;
• fitness for a particular purpose;
• accuracy;
• reliability;
• availability;
• non-infringement; and
• uninterrupted operation of the Services.

Hair Care Canada does not warrant that:

• the website will always be available;
• the website will operate without interruption or error;
• defects will always be corrected;
• the website is free of viruses or malicious software; or
• products will achieve any particular cosmetic or performance result.

Some jurisdictions do not permit the exclusion of certain warranties. In those jurisdictions, these exclusions apply only to the extent permitted by law.

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44. Product Disclaimer

Hair Care Canada sells authentic professional salon products sourced through authorized Canadian distributors.

Hair Care Canada does not manufacture the products sold on its website and relies upon information supplied by product manufacturers and authorized distributors.

Manufacturer formulations, ingredients, packaging, colours, fragrances, product names, bottle designs, and specifications may change without prior notice.

Customers are responsible for reviewing manufacturer directions, warnings, and ingredient listings before use.

Hair Care Canada makes no guarantee regarding individual cosmetic, aesthetic, or performance outcomes.

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45. Medical Disclaimer

The information contained on this website, including blogs, articles, buying guides, FAQs, educational materials, AI-assisted responses, product recommendations, and customer service communications, is provided for general informational purposes only.

Nothing contained within the Services constitutes:

• medical advice;
• dermatological advice;
• pharmaceutical advice;
• diagnosis;
• treatment recommendations; or
• professional healthcare advice.

Customers should consult an appropriate physician, dermatologist, pharmacist, or other qualified healthcare professional regarding allergies, scalp conditions, skin conditions, pregnancy, medications, or other health concerns before using cosmetic products.

Hair Care Canada assumes no responsibility for decisions made based upon information provided through the Services.

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46. Limitation of Liability

To the fullest extent permitted by applicable law, Hair Care Canada and its owners, directors, officers, employees, contractors, affiliates, suppliers, and service providers shall not be liable for any:

• indirect damages;
• incidental damages;
• consequential damages;
• exemplary damages;
• punitive damages;
• special damages;
• loss of profits;
• loss of business;
• loss of goodwill;
• loss of data; or
• business interruption,

arising out of or relating to the use of the Services or products purchased from Hair Care Canada.

Where liability cannot legally be excluded, Hair Care Canada's total cumulative liability shall not exceed the amount actually paid by the customer for the product or service giving rise to the claim.

Nothing contained in these Terms excludes liability that cannot legally be excluded under applicable law.

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47. Indemnification

You agree to defend, indemnify, and hold harmless Hair Care Canada, its owners, employees, affiliates, contractors, suppliers, service providers, successors, and assigns from and against any claims, losses, liabilities, damages, costs, expenses, or legal fees arising from:

• your breach of these Terms;
• your misuse of the Services;
• your violation of applicable laws;
• your infringement of intellectual property rights;
• fraudulent or unlawful conduct;
• content submitted by you; or
• your negligence or misconduct.

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48. Force Majeure

Hair Care Canada shall not be liable for any delay, interruption, or failure to perform its obligations resulting from events beyond its reasonable control, including but not limited to:

• severe weather;
• floods;
• wildfires;
• earthquakes;
• pandemics;
• epidemics;
• labour disputes;
• transportation interruptions;
• supplier shortages;
• manufacturer delays;
• shipping carrier delays;
• customs delays;
• government actions;
• utility failures;
• internet outages;
• cyber attacks;
• acts of terrorism; or
• any other event beyond our reasonable control.

Performance shall be suspended for the duration of such event.

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49. Suspension and Termination

Hair Care Canada reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate access to the Services without prior notice where we reasonably believe a customer has:

• violated these Terms;
• committed fraud;
• abused refund or return policies;
• submitted false claims;
• engaged in unlawful activity;
• interfered with website security;
• misused promotional offers; or
• otherwise acted in a manner detrimental to Hair Care Canada or its customers.

Termination does not relieve the customer of any outstanding payment obligations or other liabilities incurred before termination.

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50. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Alberta, Canada, except where applicable consumer protection laws require otherwise.

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51. Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be severed from the remaining provisions.

All remaining provisions shall continue in full force and effect.

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52. No Waiver

Failure by Hair Care Canada to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

Any waiver shall be effective only if made in writing by Hair Care Canada.

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53. Assignment

Hair Care Canada may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, corporate restructuring, or other business transaction.

Customers may not assign or transfer their rights or obligations without the prior written consent of Hair Care Canada.

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54. Entire Agreement

These Terms of Service, together with our:

• Privacy Policy;
• Returns, Exchanges & Refund Policy;
• Shipping Policy; and
• any additional policies or notices referenced on our website,

constitute the complete agreement between you and Hair Care Canada regarding the Services and supersede all prior discussions, representations, or agreements relating to the same subject matter.

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55. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Hair Care Canada
Calgary, Alberta T2X 4A3
Canada

Email: support@haircarecanada.ca

Website: https://www.haircarecanada.ca

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Copyright Notice

Unless otherwise indicated, all content appearing on this website—including text, product descriptions, educational articles, blog posts, buying guides, graphics, photographs, videos, logos, page layouts, and other original materials—is the intellectual property of Hair Care Canada or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws.

No portion of this website may be copied, reproduced, republished, distributed, transmitted, modified, or otherwise used for commercial purposes without the prior written permission of Hair Care Canada.