Shipping policy
Shipping Rates & Delivery Information
Fast, Reliable Canada Post Expedited Shipping Across Canada
Hair Care Canada ships professional hair care products throughout Canada using Canada Post Expedited Shipping, with tracking provided for every shipment.
All orders are shipped from Calgary, Alberta. Shipping charges are based on your order subtotal and delivery region.
FREE Canada Post Expedited Shipping is available on qualifying orders of $160 or more, except Newfoundland & Labrador, Yukon, Northwest Territories and Nunavut, where the minimum is $200.
Shipping rates and minimum order thresholds may change to reflect carrier and operating costs.
We encourage customers to consolidate purchases into larger orders whenever practical. This helps reduce packaging, fuel consumption and the environmental impact of multiple deliveries while allowing us to pass shipping savings along to customers.
Shipping Addresses & Package Requirements
Please ensure your delivery address is accurate and complete when placing your order.
Canada Post P.O. box deliveries are accepted where supported by the shipping service and destination. Certain addresses or delivery circumstances may require additional arrangements.
Additional shipping charges may apply to oversized, unusually heavy or otherwise non-standard shipments where carrier surcharges apply. Hair Care Canada will contact you if additional charges or alternative arrangements are necessary before proceeding.
Shipping Rates & Delivery Times
All shipping rates are in Canadian dollars (CAD) and are based on the order subtotal before applicable taxes and shipping charges.
Delivery estimates begin after your order has been dispatched. They do not include the time before dispatch.
All shipping services listed below are Canada Post Expedited Shipping.
Alberta, British Columbia, Saskatchewan & Manitoba
Estimated paid shipping delivery: 2–7 business days after dispatch
| Order Subtotal | Shipping Rate |
|---|---|
| $0.00–$49.99 | $16.98 |
| $50.00–$99.99 | $13.50 |
| $100.00–$159.99 | $11.98 |
| $160.00+ | FREE |
Ontario
Estimated paid shipping delivery: 3–8 business days after dispatch
| Order Subtotal | Shipping Rate |
|---|---|
| $0.00–$49.99 | $17.98 |
| $50.00–$99.99 | $13.90 |
| $100.00–$159.99 | $12.98 |
| $160.00+ | FREE |
Quebec
Estimated paid shipping delivery: 3–8 business days after dispatch
| Order Subtotal | Shipping Rate |
|---|---|
| $0.00–$49.99 | $17.99 |
| $50.00–$99.99 | $14.29 |
| $100.00–$159.99 | $13.55 |
| $160.00+ | FREE |
Maritimes
New Brunswick, Nova Scotia and Prince Edward Island
Estimated paid shipping delivery: 4–8 business days after dispatch
| Order Subtotal | Shipping Rate |
|---|---|
| $0.00–$49.99 | $18.65 |
| $50.00–$99.99 | $15.25 |
| $100.00–$159.99 | $14.98 |
| $160.00+ | FREE |
Newfoundland & Labrador and Northern Territories
Newfoundland & Labrador, Yukon, Northwest Territories and Nunavut
Estimated paid shipping delivery: 4–8 business days after dispatch
| Order Subtotal | Shipping Rate |
|---|---|
| $0.00–$99.99 | $19.96 |
| $100.00–$149.99 | $18.98 |
| $150.00–$199.99 | $16.70 |
| $200.00+ | FREE |
Important Delivery Information
All orders are shipped using Canada Post Expedited Shipping, whether shipping is paid or complimentary.
The delivery windows above are estimates, not guaranteed delivery dates. They reflect the shipping estimates associated with each order-value tier and destination.
Business days exclude Saturdays, Sundays and statutory holidays.
Actual delivery times may vary due to weather conditions, carrier operations, remote destinations, seasonal shipping volumes, labour disruptions or other circumstances beyond our reasonable control.
Customers will receive shipment tracking information once their order has been dispatched.
Shipping Rates and Policies
Shipping charges are calculated according to the applicable regional rate schedule and displayed at checkout before your order is completed.
Free shipping applies automatically when the qualifying order subtotal is reached. No promotional code is required.
Hair Care Canada reserves the right to adjust shipping rates and delivery arrangements where carrier pricing, service availability or unusual shipment requirements make an adjustment necessary. Where a change affects an order already placed, we will contact the customer before proceeding.
Orders exceeding $500 require a recipient signature to help ensure secure delivery to the intended recipient.
Hair Care Canada reserves the right to decline or cancel orders that incur unreasonable or impractical shipping costs. Where possible, we will contact the customer to discuss available alternatives.
We take reasonable care when preparing and shipping orders. Once a shipment has been transferred to Canada Post, carrier handling and transit conditions are outside our direct control. However, Hair Care Canada will assist with eligible delivery investigations and claims as outlined below.
Nothing in this policy limits any rights or remedies that customers may have under applicable consumer protection laws.
Weather-Related Shipping Notice
Hair Care Canada takes care to ensure that products leave our facility in new, undamaged and saleable condition.
However, weather conditions and temperature exposure during transportation or after delivery can affect certain products, particularly liquids, creams and other temperature-sensitive formulations.
Freezing Temperatures
Some professional hair care products may freeze or experience changes in consistency when exposed to prolonged below-freezing temperatures.
In most cases, products may return to their normal consistency after gradually returning to room temperature. However, freezing can affect certain formulations or packaging, and we cannot guarantee that every product will remain unaffected.
Customers should retrieve delivered packages promptly, particularly during extreme cold or heat, to minimize prolonged exposure to outdoor temperatures.
Where possible, customers may request a signature-required delivery or contact Hair Care Canada before dispatch to discuss alternative delivery arrangements.
Hair Care Canada cannot control weather exposure or how long a delivered parcel remains outdoors. Damage caused solely by prolonged exposure after confirmed delivery may not qualify for a refund or replacement.
If a product arrives leaking, damaged or visibly compromised, please contact Hair Care Canada promptly with photographs of the product and packaging so we can review the circumstances and determine the appropriate resolution.
Any applicable consumer rights remain unaffected.
Undelivered, Missing Shipments, Incorrect Addresses, Late Deliveries and Item Discrepancies
All Hair Care Canada shipments include tracking information provided by Canada Post.
Customers are responsible for providing a complete and accurate shipping address when placing an order. Incorrect or incomplete address information may result in delivery delays, returns or additional shipping charges.
Missing or Undelivered Shipments
If your tracking information indicates a delay, missing parcel or unsuccessful delivery:
- Check your shipment's current status using Canada Post Tracking.
- Check your mailbox, designated delivery area or Canada Post pickup location, where applicable.
- If your parcel cannot be located, review Canada Post's missing-package investigation instructions and request an investigation when eligible.
- Contact Hair Care Canada through our Help & Contact page with your order number, tracking number and any Canada Post investigation reference.
Both senders and recipients may initiate a Canada Post missing-package investigation. However, only the sender can request and receive compensation through a Canada Post carrier claim.
Hair Care Canada will review the shipment information and, where appropriate, initiate or assist with a sender-side claim. It is recomended that the reciever initiate a claim with Canada Post and obtain an investigation number that is shared with Hair Care Canada to expedite resolution. In the event of Hair Care Canada Initiating without a customer investigation number, resolution time may take up to 15 days. Customer initiated investigations typicaly are resolved within 7 business days. We may request additional information from the customer to support the investigation.
The outcome of any refund, replacement or claim will depend on the delivery circumstances, carrier findings and applicable consumer protection requirements.
Useful Canada Post Links
- Track Your Package
- Missing Package Investigation
- Canada Post Claims Overview
- Canada Post Customer Support
Stolen Parcels & Delivery Security
Canada Post may deliver parcels to a mailbox, secure delivery location, pickup location or other authorized delivery point, depending on the address and service conditions.
Customers are encouraged to monitor tracking updates and collect packages promptly after delivery.
If tracking shows that a parcel has been delivered but it cannot be located, please check the delivery area and contact Canada Post to request an investigation. You may also contact Hair Care Canada for assistance.
Hair Care Canada is not responsible for theft occurring after a parcel has been properly delivered to the designated location, except where responsibility is imposed by applicable law or the circumstances establish otherwise.
Where a signature is requested or required, Canada Post may redirect an undeliverable parcel to an authorized pickup location.
Incorrect Address Deliveries
Customers are responsible for ensuring their shipping address is correct at checkout.
If an address error is identified, please contact Hair Care Canada as soon as possible. We will attempt to assist where practical, although changes may not be possible after dispatch.
Additional shipping charges may apply if an order must be returned or reshipped due to an incorrect address provided by the customer.
If a parcel is delivered to an address different from the one provided at checkout because of a carrier error, please contact us so the delivery can be investigated.
Late Shipments
Estimated delivery windows are not guaranteed delivery dates.
Carrier delays caused by weather, transportation disruptions, remote delivery conditions or other circumstances outside our control do not automatically qualify an order for a shipping refund.
We will review delivery concerns individually and honour any applicable legal obligations.
Reporting Item Discrepancies
Please inspect your order upon delivery.
If any items are missing, incorrect or damaged, contact Hair Care Canada promptly through our Help & Contact page.
Include your order number, a description of the discrepancy and photographs where appropriate.
Prompt reporting helps us investigate and resolve issues efficiently. This request does not reduce any statutory rights or remedies.
Distribution
Hair Care Canada ships throughout Canada, including all provinces and territories.
We currently do not offer international shipping.
Terms of Service Agreement
By placing an order with Hair Care Canada, customers acknowledge the shipping terms and information outlined in this policy, subject to applicable law.
Hair Care Canada reserves the right to update this policy as shipping services, carrier requirements and operating conditions change. Changes will be reflected in the policy published on our website.
All original website content remains the property of Hair Care Canada.
Have a question or need to contact us?
If you have questions about shipping, delivery, tracking or an existing order, please review our FAQs or contact us: https://www.haircarecanada.ca/pages/hair-care-canada-help-and-contact
Thank you for choosing Hair Care Canada — Authorized Retailer of Luxury Hair Care.
