Hair Care Canada Help and Contact

Helpful Links

Frequently Asked Questions (FAQs)

Returns & Refund Policy and Instructions

Shipping & Delivery Policy

Order Status & Tracking

Once your order has been dispatched, you'll receive an email containing your Canada Post tracking number. If you can't find it, check your spam or junk folder and search your inbox for an email from support@haircarecanada.ca.

To check your delivery status, enter your tracking number using the link below:

Track Your Package with Canada Post

Missing or Undelivered Packages

If your package is delayed, marked as delivered but cannot be located, or appears to be missing, please follow these steps:

1. Check your shipment status using Canada Post tracking.
2. Check your mailbox, designated delivery area or Canada Post pickup location.
3. Contact Canada Post to request a missing-package investigation when eligible.
4. Once you receive an investigation or reference number, submit it to Hair Care Canada using the contact form below, along with your order number and tracking number.

Canada Post Missing-Package Investigation

Canada Post Customer Support: 1-866-607-6301

Both senders and recipients may initiate a missing-package investigation. However, only the sender can request and receive compensation through a Canada Post carrier claim.

We recommend that customers initiate the investigation and share their Canada Post reference number with Hair Care Canada to help expedite resolution.

Where Hair Care Canada initiates an investigation without a customer-provided reference number, resolution may take up to 15 days. Customer-initiated investigations are typically resolved within 7 business days. Actual timelines may vary depending on Canada Post's investigation.

Damaged Deliveries or Incorrect Items

If your order arrives damaged, contains incorrect products, or is missing items, please contact us using the form below.

Include your order number, a description of the issue, and photographs of the products, shipping box, label and packaging materials where applicable.

We'll review the information and assist you with the appropriate resolution.

Still Need Help?

We appreciate your patience and thank you for choosing Hair Care Canada.

Please complete the contact form below, including your order number where applicable, and our support team will assist you.

Warm regards,
The Hair Care Canada Support Team