Returns
We will honor returns up to 7 days following the delivery of your product in the event of an error on Hair Canada’s part. After 7 days, we are unable to provide a refund or exchange. Any items returned more than 7 days after received not be refunded.
In order to be eligible for a refund or exchange, the item must be unused, untampered, in the same condition that it was received in, and in the original packaging.
Due to the fact that products sold by Hair Care it Canada are used for personal hygiene, opened and/or used products are non-returnable.
Decision Displeasure
Hair Care Canada is not accountable for customer dislike of a product purchases of their own free will, or for recommended products by customer support as these are "best guess" suggestions based on customer shared information. The customer is solely accountable for their purchase decision and/or for accepting a recommendation. Hair Care Canada is not accountable to refund product the customer dislikes after personally selecting and completing the purchase transaction of products through Hair Care Canada.
Leakage
Leakage is common during shipment of liquid goods. Leakage is not damaged, therefore is not returnable. Hair Care Canada confirms at time of packing that caps are tight, the product is dry, and is not leaking. This is recorded in a photograph taken moments before the box is sealed. In the event Hair Care Canada is responsible for leakage, a proportionate refund of lost goods will be issued. In the event leakage takes place while in the care of the carrier, the onus is on the customer to initiate a claim with the carrier
Defective Goods
Defective goods must be returned to the manufacturer for replacement. Please include a copy of your invoice and/or proof of purchase.
Damaged Goods
Hair Care Canada guarantee's that all goods shipped are in a new, undamaged, saleable condition. Hair Care Canada assumes no responsibility for damages incurred once the goods leave Hair Care Canada Operations.
Goods that are received in a damaged condition are to be addressed with the delivery company/carrier and resolved independently of Hair Care Canada.
It is important to acknowledge that Hair Care Canada sells products that may freeze if exposed to below-freezing temperatures for a prolonged period of time.
Our contracted carriers drop goods on the customer's doorstep and leave them in mailboxes.
The onus is on the customer to ensure the delivery is collected prior to potential freezing. The performance of beauty and hair care products sold by Hair Care Canada is not affected by freezing, however, liquids may expand if frozen and damage the container.
Hair Care Canada does not refund products damaged by freezing as it has no control over how long the customer and/or shipping carriers leave the product exposed to freezing temperatures. The customer is required to complete the delivery comments section at the time of order placement regarding their desire regarding special delivery terms such as don not leave on the step, or in the mailbox, signature only confirmation required.
Undelivered, Missing Shipments, Incorrect Address Delivery, Late Shipments, Item Discrepancies
All Hair Care Canada goods shipped are accompanied by a tracking number specific to the carrier. The onus is on the customer to contact the carrier to locate the missing order as Hair Care Canada is subject to the same tracking visibility as the customer, and assumes no responsibility for operations and/or actions of the carrier.
Hair Care Canada will assist in providing the tracking number associated with the order should the customer require it. A tracking number is sent at the time of fulfillment to the customer's email address and is supplied on the invoice.
Please view our shipping policy for carrier contact information and process policy.
Item discrepancies must be reported to HCC immediately upon receipt of goods. In good faith, HCC will allow a 7- day grace period after delivery confirmation as it is essential the investigation commence immediately to identify the reason for the discrepancy. HCC is not responsible to investigate or refund due to time passed that impacts HCC's ability to determine the legitimacy of the claim.
The onus is on the customer to add insurance via the comments field to cover potential loss due to theft, freezing, or lost shipment. Hair Care Canada will add the cost of insurance at the request of the customer, and add the charge to the invoice.
Hair Care Canada is not responsible for lost, stolen, or frozen products.
Unreturnable Goods
In possession of customer over 7 days
Gift cards
Opened, used, or tampered with product
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@haircaarecanada.ca
Exchanges
If you need to exchange your item for a different item due to an error at checkout, please ship your unused item to Hair Care Canada Operations, 29 Walgrove Mews SE, Calgary AB T2X4A3, Canada. Shipping costs and protective packaging of the returned product are the customer's responsibility. Shipping cost of items requested to be exchanged are the customers responsibility
Due to unfortunate loss, mis-shipments due to Hair Care Canada's error will be exchanged at no cost to the customer. A return shipping label will be sent to the customer. Once the customer deliverers to the carrier of Hair Care Canada's choice, and the tracking number is viewable to Hair Care Canada which confirms the mis-shipped Item is in route, Hair Care Canada will immediately ship.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will process a refund to the gift giver.
Costs
The customer will be responsible for the shipping costs of your returned items.
Original shipping costs are non-refundable and will be deducted from the amount of your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and it is the customer's responsibility to ensure the return is tracked and confirmed as delivered to Hair Care Canada.
Refunds
Assuming all criteria as outlined within the policy is met, once your returned item is received and inspected, we will send you an email notifying you that your item was received. We will also inform you if we approve or reject your refund based on our return policy.
Upon approval, your refund will be processed, and a 20% administrative fee charged on returns that are sent back by customer choice, and no fault of Hair Care Canada. A credit will be automatically applied to your credit card or original method of payment within ten working days.
In the event the return is required due to a Hair Care Canada error, the admin fee and return shipping is waived.
In order to process your return, we require proof of purchase, or the order number.
The refund amount will mirror the invoice charges excluding delivery and/or service fees where applicable.
Return to
Hair Care Canada Operations, 29 Walgrove Mews SE Calgary Alberta Canada T2X-4A3. Shipping costs and protective packaging of the returned product are the customer's responsibility. Hair Care Canada will process the re-funded within 7 business days after the product has been received by Hair Care Canada.
Hair Care Canada reserves the right to revise policies without notice.
Canada